James is often the first friendly face or voice patients meet at The Foot Lab, playing a key role in ensuring every patient journey is smooth, welcoming and stress-free from start to finish. James is committed to ensuring every patient receives the same warm welcome, exceptional service and seamless experience that defines The Foot Lab.
From your first enquiry through to booking appointments, coordinating treatment plans and supporting the clinical team, James is part of our operations team and is dedicated to making every stage of your experience as straightforward and seamless as possible. His calm, approachable manner and attention to detail help patients feel reassured, informed and well looked after throughout their care.
Passionate about delivering exceptional customer service, James believes that outstanding healthcare begins long before you step into the treatment room. His commitment to organisation, communication and patient care helps ensure every visit to The Foot Lab reflects the high standards and personal service the clinic is known for.
Every appointment at The Foot Lab is with the same HCPC-registered clinician — never a locum, never a stranger. Explore the rest of our team of podiatrists, foot health practitioners and patient care specialists.
I received great service throughout my time with The Foot Lab for my ingrown toenail. Claire was the podiatrist that looked after me during my treatment here and she did a great job with everything from the consult up until the aftercare following my toenail surgery.
Claire and the team are always friendly and the service is always top notch!
Claire recently did a nail surgery for me and kept me informed the whole way through as well as giving great aftercare whenever I have questions or need advice.
Would throughly recommend
I had a nail surgery here recently and I couldn't ask for a better experience. No pain throughout and left me pain free. Clare the surgeon was great, and i would 100% recommend to anyone having the surgery.
I would 100% recommend The Foot Lab. I came in with an issue with my toe. After an initial appointment with James who put me at ease and helped figure out a plan, I was back in a week later for toenail surgery.
Discovered podiatry late in life.
Fab service here and I would recommend it to anyone.
My regular podiatrist is Claire and she is a star!
Excellent service from the initial appointment and recommended treatment to the comprehensive follow through. Gemma explained everything thoroughly and took time to walk me through the problem and the approach to treating. My pain is gone and I'm confident in what I need to do to strengthen my foot and be in a good position going forward.
Claire has gone above and beyond treating my son - initial consultation, toe surgery and superb after care: Expert care from start to finish. Absolutely exceptional. Thank you so much.
I have been using the footlab for a number of years now and I couldn't recomend it more!! I have really dry hard skin which results in pain when walking but with the help from Claire my feet feel so light and smooth. 5 star service every time!!
Really love coming here, and have for years! I see Claire and can't recommend her enough. Always lovely and my feet feel fantastic afterwards.
Claire worked wonders with my feet and made me feel human again, not an easy task I can assure you when I spend 12 hours plus a day in work boots. The service is second to none with great conversation which makes the time fly by all too quickly. Looking forward to my next appointment. 10/10
I've been a regular here for about eight months, visiting every four weeks or so, and it's become my go-to podiatry clinic after trying others that didn't quite meet my expectations. I can be quite particular and value attention to detail, so finding the right practitioner and place takes time. Gemma and her team have truly earned my trust - they're professional, attentive, and always handle any concerns with politeness, efficiency, and a reassuring level of care.
I have been seeing Claire to help me and she is fantastic! Claire makes you feel so comfortable whilst your having any procedure done! The receptionist staff are so lovely and welcoming too! I'd highly recommend the foot lab to anyone!
Gemma and the team are absolutely brilliant. From making appointments to having treatments the whole process is lovely. Everyone is professional and kind . I have been a customer a while now and cannot recommend enough. I love my visits xx
We've been going to the Footlab for years as a family, my parents even drive down from Scotland to go for treatment. They recently helped us out massively with an injured toenail my autistic son had which prevented him from having major surgery. We are lucky to have such a highly qualified, award winning team in our little town. Amazing care. Dawn
Gemma has been my podiatrist for the last 5 years; she is highly professional, courteous and fastidious in all her work. During this period, Gemma has improved the health/condition of my feet. I would have no hesitation in recommending Gemma (and her colleagues) to anyone who needs specialist first class podiatry care.
I first went to the Footlab a few years ago, as I had lower back pain (I know not my feet)!. However, it turned out that my feet were turning in can't remember the exact name for it. I got some made to measure insoles and what a difference I no longer have the back pain. I also go for medical pedicures now and again and it feels like you are floating on air when you are finished.
Everyone is so friendly and nice.
Fantastic clinic, both my daughter and I have been and both experiences we were give. gold star service. I wouldn't go anywhere else now and have recommended to may friends and family who have used the clinic. ⭐Bonus as well they sell my favourite brand of flip flops...Archie's!
I have been going to Gemma for around 5 years , she looks after my feet as I have diabetes and need extra attention . She is absolutely amazing at her job looks after me and my feet every 6 weeks I would not go else where , would definitely recommend the foot lab 100%
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