How The Foot Lab uses cookies and tracking technologies — UK GDPR and PECR compliant, with full consent management for patients across Glossop and the North West.
We use cookies and similar technologies on our website to improve your browsing experience, analyse site traffic, and support our marketing activities. This policy explains what cookies are, how we use them, and the choices available to you. By continuing to use our website you consent to our use of cookies in accordance with this policy.
01
What are cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner.
Cookies allow websites to remember your actions and preferences (such as login details, language, font size, and other display preferences) over a period of time, so you do not have to re-enter these every time you visit or browse from page to page.
Session vs Persistent cookies
Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. We use both types depending on the purpose.
First-party vs Third-party cookies
First-party cookies are set directly by our website. Third-party cookies are set by external services we use, such as Google Analytics or booking software. These third parties have their own privacy policies which we link to where relevant.
02
How we use cookies
We use cookies for the following purposes:
To ensure our website functions correctly and securely.
To remember your preferences and settings between visits.
To understand how visitors use our website so we can improve it.
To measure the effectiveness of our marketing campaigns.
To provide relevant content and personalise your experience.
To enable our booking and appointment system to operate.
To comply with our legal and regulatory obligations.
As a healthcare provider, we take the privacy of your data very seriously. We do not use cookies to collect sensitive health information. Any information gathered via cookies relates solely to your website browsing behaviour and general usage patterns.
03
Types of cookies we use
The cookies we use fall into four main categories. The table below provides an overview of each category and how we use them.
Category
Purpose
Required
Essential
Required for the website to function. Cannot be disabled.
Always on
Analytics
Help us understand how visitors interact with our website.
Optional
Marketing
Used to track visits and deliver relevant advertising.
Optional
Preferences
Remember your settings and choices across visits.
Optional
04
Essential cookies
Essential cookies are strictly necessary for our website to function. They do not require your consent under PECR and cannot be turned off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
Cookie Name
Provider
Purpose
Expiry
cookieconsent_status
ClinicName
Stores your cookie consent preference.
1 year
PHPSESSID
ClinicName
Maintains your session while you navigate the site.
Session
csrf_token
ClinicName
Protects forms against cross-site request forgery attacks.
Session
05
Analytics cookies
Analytics cookies help us understand how visitors use our website. We use this information to improve our site and provide a better experience. All data collected is aggregated and anonymised — we cannot identify you personally from this data.
We use Google Analytics 4 (GA4) with IP anonymisation enabled. We have also implemented Google Consent Mode v2 to ensure data is only collected in line with your preferences.
Google Consent Mode v2 configuration
analytics_storage Requires consent
ad_storage Requires consent
ad_user_data Requires consent
ad_personalization Requires consent
Cookie Name
Provider
Purpose
Expiry
_ga
Google Analytics
Distinguishes unique users. Used to calculate visitor, session, and campaign data.
2 years
_ga_XXXXXXXX
Google Analytics
Stores session state for GA4 measurement.
2 years
_gid
Google Analytics
Distinguishes users. Registers a unique ID for a session.
24 hours
_gat
Google Analytics
Used to throttle request rate (limits data collection on high-traffic sites).
1 minute
You can opt out of Google Analytics tracking at any time by visiting tools.google.com/dlpage/gaoptout or by adjusting your cookie preferences through our consent banner.
06
Marketing cookies
Marketing cookies are used to track visitors across websites and to display adverts that are relevant and engaging to individual users. We may use these cookies in connection with digital advertising campaigns aimed at promoting our clinic's services.
Cookie Name
Provider
Purpose
Expiry
_gcl_au
Google Ads
Used by Google AdSense to experiment with advertisement efficiency across websites.
3 months
_fbp
Meta (Facebook)
Used by Meta to deliver advertising across their network.
3 months
fr
Meta (Facebook)
Used to deliver, measure, and improve the relevance of ads.
3 months
Marketing cookies are only placed on your device if you have provided explicit consent through our cookie consent banner. You may withdraw this consent at any time by adjusting your preferences in the banner or by following the browser instructions in section 09.
07
Third-party cookies
Some cookies on our website are set by third-party services we use to support our clinic operations and online presence. These third parties have their own privacy and cookie policies.
Google LLCAnalytics & Ads
We use Google Analytics and Google Ads to understand website usage and run advertising campaigns. Google is certified under the EU-US Data Privacy Framework.
We use Cliniko as our practice management and online booking system. When you interact with a booking widget, Cliniko may set its own cookies to manage the booking session.
When you first visit our website, you will be shown a cookie consent banner. This banner gives you clear control over which categories of cookies you accept, in line with our obligations under PECR and the UK GDPR.
What your choices mean
Accept all — you consent to all cookie categories including analytics and marketing.
Reject non-essential — only essential cookies will be set. No analytics or marketing data will be collected.
Customise — you can choose which categories to enable or disable independently.
Withdrawing consent
You may change or withdraw your consent at any time. Your preferences are stored in a first-party cookie. To reset your preferences, clear your browser cookies or contact us and we will assist you.
We will never use your withdrawn consent as a reason to reduce the quality of service we provide to you. Refusing non-essential cookies will not affect your ability to book appointments or access our clinical services.
09
Managing cookies in your browser
In addition to our consent banner, you can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when cookies are set. Note that disabling cookies may affect the functionality of some parts of our website.
PECR The Privacy and Electronic Communications Regulations 2003 govern the use of cookies in the UK and require consent for non-essential cookies.
UK GDPR The UK General Data Protection Regulation sets out the lawful basis for processing personal data, including data collected via cookies.
DPA 2018 The Data Protection Act 2018 supplements the UK GDPR and provides specific exemptions and derogations for the UK context.
10
Contact us about cookies
If you have any questions about how we use cookies, or you wish to exercise any of your rights in relation to cookie data, please contact us. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data rights have not been respected.
This Cookie Policy is reviewed at least annually. It was last updated on 9 March 2026. If you continue to use our website after changes have been made, you accept the updated policy.
From our patients.
Here’s what other patients had to say about The Foot Lab — verified five-star reviews on Google.
I received great service throughout my time with The Foot Lab for my ingrown toenail. Claire was the podiatrist that looked after me during my treatment here and she did a great job with everything from the consult up until the aftercare following my toenail surgery.
Claire and the team are always friendly and the service is always top notch!
Claire recently did a nail surgery for me and kept me informed the whole way through as well as giving great aftercare whenever I have questions or need advice.
Would throughly recommend
I had a nail surgery here recently and I couldn't ask for a better experience. No pain throughout and left me pain free. Clare the surgeon was great, and i would 100% recommend to anyone having the surgery.
I would 100% recommend The Foot Lab. I came in with an issue with my toe. After an initial appointment with James who put me at ease and helped figure out a plan, I was back in a week later for toenail surgery.
Discovered podiatry late in life.
Fab service here and I would recommend it to anyone.
My regular podiatrist is Claire and she is a star!
Excellent service from the initial appointment and recommended treatment to the comprehensive follow through. Gemma explained everything thoroughly and took time to walk me through the problem and the approach to treating. My pain is gone and I'm confident in what I need to do to strengthen my foot and be in a good position going forward.
Claire has gone above and beyond treating my son - initial consultation, toe surgery and superb after care: Expert care from start to finish. Absolutely exceptional. Thank you so much.
I have been using the footlab for a number of years now and I couldn't recomend it more!! I have really dry hard skin which results in pain when walking but with the help from Claire my feet feel so light and smooth. 5 star service every time!!
Really love coming here, and have for years! I see Claire and can't recommend her enough. Always lovely and my feet feel fantastic afterwards.
Claire worked wonders with my feet and made me feel human again, not an easy task I can assure you when I spend 12 hours plus a day in work boots. The service is second to none with great conversation which makes the time fly by all too quickly. Looking forward to my next appointment. 10/10
I've been a regular here for about eight months, visiting every four weeks or so, and it's become my go-to podiatry clinic after trying others that didn't quite meet my expectations. I can be quite particular and value attention to detail, so finding the right practitioner and place takes time. Gemma and her team have truly earned my trust - they're professional, attentive, and always handle any concerns with politeness, efficiency, and a reassuring level of care.
I have been seeing Claire to help me and she is fantastic! Claire makes you feel so comfortable whilst your having any procedure done! The receptionist staff are so lovely and welcoming too! I'd highly recommend the foot lab to anyone!
Gemma and the team are absolutely brilliant. From making appointments to having treatments the whole process is lovely. Everyone is professional and kind . I have been a customer a while now and cannot recommend enough. I love my visits xx
We've been going to the Footlab for years as a family, my parents even drive down from Scotland to go for treatment. They recently helped us out massively with an injured toenail my autistic son had which prevented him from having major surgery. We are lucky to have such a highly qualified, award winning team in our little town. Amazing care. Dawn
Gemma has been my podiatrist for the last 5 years; she is highly professional, courteous and fastidious in all her work. During this period, Gemma has improved the health/condition of my feet. I would have no hesitation in recommending Gemma (and her colleagues) to anyone who needs specialist first class podiatry care.
I first went to the Footlab a few years ago, as I had lower back pain (I know not my feet)!. However, it turned out that my feet were turning in can't remember the exact name for it. I got some made to measure insoles and what a difference I no longer have the back pain. I also go for medical pedicures now and again and it feels like you are floating on air when you are finished.
Everyone is so friendly and nice.
Fantastic clinic, both my daughter and I have been and both experiences we were give. gold star service. I wouldn't go anywhere else now and have recommended to may friends and family who have used the clinic. ⭐Bonus as well they sell my favourite brand of flip flops...Archie's!
I have been going to Gemma for around 5 years , she looks after my feet as I have diabetes and need extra attention . She is absolutely amazing at her job looks after me and my feet every 6 weeks I would not go else where , would definitely recommend the foot lab 100%
We use cookies to help you navigate efficiently and measure website use. Detailed information is available under each category below.
Always Active
Required for security, remembering your privacy choice, and core website features. These cannot be switched off.
Allows optional preference and embedded-service features when they are configured for this clinic.
Allows Google Analytics to measure how the website is used so we can improve it. Google loads only after this choice and only when an Analytics ID is configured.
Allows consented advertising conversion measurement when Google Ads is configured. We do not use patient details or health information for personalised advertising.
